Alamo Complaint - "Full Sized" Really Means "Standard"
TALLAHASSEE, FLORIDA -- I reserved a "full sized" car from Alamo only to arrive and find a Chevy Malibu as their offering. Normally not a big deal, but I had extra passengers and luggage and a Malibu has less interior volume than what other rental agencies offer as a standard sized car. It was a tight squeeze. Alamo thinks it's okay to compare apples and oranges and not align with the rest of the industry.
All this after the first car they tried to rent me had no tail lights on the passenger side, forcing me to return to the airport and stand in line again. No apology, no upgrade- nothing. Avoid Alamo, they don't care.