Apria Healthcare Complaint - Apria Home Healthcare Service Sucks!
EL SEGUNDO, CALIFORNIA -- I have never complained online about a company before, but my experience with Apria was so bad that I am furious. We had some medical equipment from them -after the patient no longer needed it I called them to pick it up. Over a series of two months, I was promised by three different customer reps that it would be picked up. I finally called and asked for a supervisor, who actually put in the work order -it seems none of the others had bothered to do that important step- and promised it would be picked up the next day between 10:00-2:00. No problem, I arranged my day to accommodate. Well guess what? The next day I finally received a call that they would be picking it up, but between 4:00-7:00. No change to the original time could be made, I was told.
At this point I just wanted their crap out of my house, so I cancelled my birthday dinner for their convenience. I hope your marketing department realizes that all the telephone on-hold messages aren't worth the money you spent to set them up, when there's such a lack of service behind them.