Palace Resorts in Cancun Complaint - Palace Resorts in Cancun Mexico

Review by wilff on 2009-03-28
LYLE, WASHINGTON -- In February, my husband and I took a vacation in Cancun and when we got off the plane, a resort representative hustled us over to a Palace Resort representative who proceeded to offer gifts etc. for listening to a 90 minute talk. We were shown rooms at their 5* motel and told about all the great advantages of signing on to their vacation package. It all sounded great. We ended up signing on. When we got home, we went over the contract and realized it was just not good for us as seniors. We don't travel enough to take advantage of the plan. It was still very expensive for the rooms even though we were already paying a huge amount for the plan. We paid one half of full amount, down payment of almost $6000 and promised 2 free wks after paying in full, a few months later. We made several calls to Palace Resorts and were put off each time. We would be contacted within 48 hrs. They never called. Finally they gave me the e-mail address of the manager. I sent several e-mails. Never got a response.

I told them I would be posting negative reviews. All to no avail. Here I am....feeling preyed upon, out of a lot of money and helpless to do much other than advise others to not buy into their resort plan. They are out to get your money.

H. Kearns in Wa.
Comments:5 Replies - Latest reply on 2009-09-13
Posted by David on 2009-03-28:
I'm sorry that happened but honestly any resort anywhere in the world is full of timeshare salespeople promising the world. Our friends went to Hawaii and came home with a $42000 time share. It can happen to anyone.
Posted by spiderman2 on 2009-03-28:
When we went to Mexico, our travel agent told us under no circumstances were we to talk to anyone from any timeshare. You just need to keep walking out of the airport and go on your merry way.
Posted by wilff on 2009-03-30:
It's true......at 72 we should be wiser and not such suckers.
Hope we have learned a good lesson (in our ripe old age) that will serve us the next 72. ;) h.kearns
Posted by Saddle on 2009-04-04:
So sorry to hear that too..Honestly what goes around comes around and it should not matter if you are a senior or not! They just push and push till you have to say yes..I have stayed there also and did have a good time but after hearing your story I will not be staying there again! Respectively Texas
Posted by Anonymous on 2009-09-13:
When we went to Cancun a few years ago (right before hurricane Wilma) we stayed at Cancun Palace. We ignored everyone and when we got to our bus to go to the resort, our driver and welcome guide both advised us to ignore such offers.

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