Garden Treasures 2-Seat Swing Complaint - Canopy Replacement - Item # 16690 Model RTS483A
SUFFERN, NEW YORK -- I purchased this swing set back in July of 2004 by the summer of 2006 I needed a canopy replacement so I called the number on the instructions and ordered one for $13.00 it took close to 2 months before I received my order. At the end of 2008 I removed the canopy washed it per instructions and it shredded. I didn't think to check and order then I started in February trying to order the canopy replacement. Called the number I ordered from before they told me they no longer have this item and couldn't help me. I e-mailed Lowe's and the guy tried to be so helpful-gave me the place that was subsiding of Lowe's(Which is L. G. Sourcing, Inc, P. O. Box 1535, North Wilkesboro, NC 28659). I have written two letters to them and I haven't heard from them yet. I have been on every website and either they are larger or it cost more that the original swing set(which I paid $69.00)they can't even tell me what touch-up paint.
I'm really not complaining about Lowe's per say but they really should have some way of getting me this part or a phone number which they don't have. The dimensions of my canopy is 61"Long and 43" Wide in Beige. I want to know how do I get a replacement that would fit my canopy frame and where & cost?
Please get me some information on this. Their is nothing wrong with the rest of the set I just need the canopy. My husband cannot enjoy the swing set because he has skin cancer and needs to be under some shade which the canopy would cover.
I desperately wait your response via e-mail or by phone on this matter.
danny_allis at hotmail.com