Ashley Furniture Complaint - Horrible Customer Service!
BEAVERTON, OREGON -- My boyfriend and I just moved out here from Minnesota. Ashely Furniture originates in Arcadia WI, about 20 miles where I grew up. The Wanek's (the family who founded Ashley furniture) are family friends of ours. That being said in the area where I grew up Ashley has a GREAT reputation. However, NOT OUT WEST.
We bought our living room set from Ashley Furniture of Beaverton Oregon. It has now exceeded the 3-6 week time limit that they gave me on our delivery date. Yes I am still sitting in my living room on the FLOOR watching TV. I have been calling repeatedly and keep getting the little snot JEN on the phone. Her customer service is the worst customer service I have EVER come across.
She called indicating that our furniture was to be delivered last Thursday. I took off work, and they NEVER came. I gave her many opportunities to apologize for the no show, and she never did. They rescheduled a "Timely deliver" (her words) the following Saturday between the times of 1-6. It is now 6:20 and STILL NO DELIVERY TRUCK.
Being that the Wanek's are pretty close to my family, I had a feeling of devotion to their company. NOPE!! not in Oregon!! I would never recommend their services to anyone!!