Home Depot Complaint - No Service Whatsoever - Tried For 1/2 Hour To Spend Our Money
BOLTON, ON -- After picking out exactly which BBQ he wanted at the Home Depot in Bolton, Ontario, my husband and I took the van down so he could show it to me and we could buy it and take it home. This is a VERY quiet store (now we know why!) and it was 6:00 on a Saturday evening. We looked at the BBQ's in the seasonal display (no employee to be seen), then looked at the two displayed elsewhere in the store, one of which was the one we wanted. Behind the model, was a rack of huge boxes of these BBQs. We had ONE question to ask, also needed help with the box, and to pay and leave. We noticed 2 young employees not far away, roughhousing with each other. We called them over, but "it wasn't their dept.", they told us to go back to seasonal. We said no-one was there, and besides, the BBQ we wanted was right here, he said, well, they're over there too (they weren't). So we walked back, no employee (and no BBQ of that model). In the next aisle over I spot an employee, with a coffee in his hands, talking to someone holding a pack of lightbulbs (not the lighting aisle). I went up and waited. Turns out they weren't discussing product, they were personal friends. I was close enough to hear all about the party. After standing there for 5 minutes, getting a look and a turn-away, I left. When to the customer service desk, asked to speak to the manager. She asked why, we told her.
My husband is leaving at this point, totally frustrated. She says "oh here's the guy you need, the guy from seasonal....there is a guy rushing past and he says "I'll be with you after I finish moving these boxes". Well, you know, you can move those boxes LATER. AFTER you make an easy sale for hundreds of dollars. We left. We went through five different employees, NONE of whom were serving other customers, we were ready to pay and we can't buy because none of them will help us. Word around town is that this store is "in trouble". No kidding.
Luckily, there are lots of places that sell everything Home Depot does. Worst non-service I've ever experienced.
UPDATE: On Monday I phoned the store and relayed the above to an Assistant Manager. He agreed the above was unacceptable, and asked if we had already purchased another BBQ, I said no, we hadn't had time to shop for another one yet. He offered 10% off, I asked for assembly. We did get the BBQ with free assembly. However, when I went to pick it up, the lid had 2 large, very noticeable scratches on it. Come on, guys!!...why would I want that on a new BBQ?! So I asked them to change the lid, which they did. At first they wanted me to come back another day, but for 2 screws, I asked if I could please wait, I don't live around the corner. We now have our scratchless BBQ!