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Jordan's Furniture Complaint - Why Not To Shop At Jordans - Service And Product
Service And Product - Complaint
READING, MASSACHUSETTS -- I have been a Jordan's customer for approximately ten years. I have been watching their product quality decline steadily during that time. The final straw was a leather sectional couch which has split and ripped within a year of purchase. This couch replaced another fine specimen which split an fell apart within two years. We got the first couch replaced through stain safe, no questions asked. Jordan's said that there were problems with that supplier's leather. The next couch different manufacturer, same problems. This time Jordan's and stain safe is giving us the run around. We have had three coffee tables which are now all at the dump, where they belong, a dining room table that is losing it's finish, and a $10,000.00 bedroom set that is loose and also losing it's finish. We are done with Jordan's and hope that this warning will make other people think twice before going to that wonderful jelly bean, 3d movie filled store.
Maybe if they spent less time doing promotions and filling their store with flash and gimmicks, and more time researching the cheap furniture they are pushing on hard working people this type of thing would not happen.
Maybe if they spent less time doing promotions and filling their store with flash and gimmicks, and more time researching the cheap furniture they are pushing on hard working people this type of thing would not happen.
Comments:
Posted by KenPopcorn on 2009-03-29:
They have the highest customer satisfaction rating in the country for furniture stores. Where would you suggest we go? Bob's?
Posted by Jim38 on 2009-05-17:
Final offer to Jordans Furniture...a 25% discount to keep the dinning room set... refused. CS told me that all products from A-America Malaysia's factory come with spots! I didn't notice any defective floor sample, but if all said products have spots then why not the floor sample. I sent a copy of my last email to Jordans CEO.Jim
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