Office Max Complaint - Terrible Customer Service
MISHAWAKA, INDIANA -- Two Fridays ago I purchased four $100 Visa Gift Cards from store #38 in Mishawaka, IN. I paid for them and got activation receipts claiming the cards would be ready to use within 24 hours. I left the store feeling satisfied with my purchase. However, when I went to use one of the cards 2 full days later, the card rang up as denied. So I call the number on the back of the Visa card and when I entered the card number, it said the cards status is unknown and I got transferred to someone to talk to. The person on the line told me that there was never any money loaded onto the card. I asked him to check the status of the other 3 cards I had and they all came back the same. So the next day I went back to the store I purchased them from thinking this would be a quick fix since I had the sales receipt showing that I paid for these cards, and Visa told me there was no money loaded onto them. I was very wrong. After two and half hours in the store talking to the manager and various people whom he told me I needed to contact, still nothing was resolved.
The manager gave me the number for Blackhawk, the company who processes gift cards. The person I contacted there said the cards did not show up as activated in their system. Then I called OfficeMax customer service and told them the whole story and gave them the reference numbers and names of people I contacted at Visa and Blackhawk. I was told the information would be forwarded on to the District Manager, and that I would be contacted on Tuesday. I gave him the benefit of the doubt and gave him until Thursday afternoon to call, and still heard nothing. Nine days since I bought the cards and I am still in the same situation I was at the beginning, trying to get my money from OfficeMax and getting no cooperation from them in any way. I tried to get the manager at the store to sit with me and contact Visa and Blackhawk together, just so I know that OfficeMax knows what V & B are telling me. Because at this point, I'm still not sure they understand it, regardless of how many times I have told this to different people affiliated with the company.
I have sales and activation receipts for the specific cards in question, coupled with Visa and Blackhawk stating the cards were not paid for from OfficeMax, thus not being activated. Why is this so difficult to fix?