ECost.com Complaint - Worst Customer Service On The Internet!
I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26" LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended Warranty as well. When I got the TV and went to set it up I discovered that it had NO base with it for the TV to sit on. The screws for the base were in the bag with the remote control and the booklet, but NO BASE. I immediately called the Customer Service number. It took several days, a few emails and 2 more phone calls but I received a base in the mail, FINALLY. I was thrilled, I took it out of the box and discovered it was the WRONG BASE and could NOT be used! Once again I called ECost.com and was once again told they would forward my complaint on to a resolution Specialist. 4 days later I get an email stating that I needed to return the ENTIRE TV and repurchase another one. WHAT THE HECK???? ALL I NEEDED was a BASE for my TV. Today was the LAST STRAW for me. I was placed on hold for 15 minutes and then I spoke with someone who CLAIMED to be a supervisor who talked to me like I was a criminal or something. She REFUSED to help me, and told me that I would have to do it THEIR way or NO WAY and I would be stuck with a TV that is balancing on my dresser without a base stand.
I simply can NOT afford to pay for another TV and shipping and allow ECost.com to hold onto over $600 of my hard earned money while I wait to be refunded for the TV without the stand. I have spoken to customer service reps on 5 separate occasions and each time I was treated as if I had done something wrong. I have worked in Customer Service for many years and if I EVER talked to a customer the way I have been talked to I would have been fired immediately. Apparently they do NOT CARE about their customers OR the crappy products they are selling to consumers!
This has been a NIGHTMARE, and I intend to blog about this on EVERY, SINGLE consumer rip off and complaint site I can find. I am BEYOND IRATE at this point, and STILL almost a month WITHOUT A RESOLUTION!!!!