Weinerschnitzel Complaint - Drive thru mayhem - Drive thru ordering
PLACENTIA, CONNECTICUT -- Recently, in a fit of hot dog-itis, I went to the Weinerschnitzel in Placentia, California, and ordered my usual...2 corn dogs, 1 regular mustard dog, 1 regular French fries, and a large Diet Pepsi. The order taker dude repeated back the order--I THINK--and I pulled forward to the window. When they handed me the bag, I could tell by the weight of the bag that I KNEW something was missing, so I opened the bag. Yep--no fries. So, I said, through the closed window and to the back of the teenager working the window, "Excuse me?" He turned around and opened the window. I said that I had ordered fries. He looked up above his head, assuming he was looking at a TV screen that shows the orders? Then he looks down at me and says, get this..."You didn't order any." Never tell a customer he is wrong. What he SHOULD have said was, "Oh, I'm sorry, I must have missed that in your order." So, right then...I'm a little miffed. I said, "Well, actually I did. How much for an order of fries?" At which time one would think the response would be, "1.50 sir (or whatever the price is)." But nooooo, he had to push the point just one step further. He instead says, "Well, I DID repeat the order back to you." Bad move. I responded in kind with, "Great. So are you going to just argue with me or would you like to sell me some f***ing French fries??"
If you are in a service-oriented business, never ever forget that there are people out there like me that will NOT stand for rude behavior. I agree customers are sometimes stupid, but don't PROVE that they're stupid. JUST TAKE THEIR MONEY. They'll come back!! As for me, I'm NEVER going back to that particular store.