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Qatar Air Informative - Qatar Air Sucks - Airline

Review by investments18 on 2009-03-30
I myself had a terrible experience on several occasions with them. Do yourself a favor and stay away or you will possibly regret flying them. They will overcharge you for luggage in access of 20 kilos and it will cost you on a long flight more then the ticket itself. The staff can't speak English, is rude, the Doha airport is a nightmare. Its not at all equipped to handle the volume of people and the queue was almost one hour for us as we landed in Doha together with many other flights as most were in transit to other destinations and they made us go through security again, which is fine, but only 2 lines open for one thousand people trying to make connecting flight. Babies very crying and passengers were screaming to be let through security as everyone was about to miss their flights. It was a stampede like atmosphere at the Doha airport. I talked to several policeman and security people and they said its like that at all times. I missed my flight and they made me pay extra to board the next flight.

By the time I paid at the ticket sales office with 50 minutes to go before departure, they would not allow me to check in on to the next flight saying all check ins are closed 1 hour prior to departure and that is a firm policy of their. I with my 4 small kids and my upset wife and elderly father wasted 5 1/2 hours at the Doha airport. And by the way, if you book on Qatar air and get an electronic ticket, you better show up with your credit card number used to purchase the tickets or they won't be able to give you a boarding pass even if you have a record locator and a copy of your itinerary and talking to the supervisor won't help either as its a computer controlled system. Since I cancelled my credit card due to fraud alert, I did not have the old account number with, they would not allow me to check in and turned us away again stating that I needed o get a letter from my credit card company confirming that I am the account holder.

They then proceed to pull our luggage of the check in belt, returned our passports and saying they can't help us and I had another flight to catch to Male, Maldives. Luckily my wife started looking in her purse and had found a receipt of a previous charge on her with the old credit card account number, otherwise we would have been stuck indefinitely or had to purchase new tickets. Qatar Air Sucks also charges you for any luggage checked in which is in over 20 kilos and the fees are hefty. On my flight from Doha to Male they want 66 Riyals or about $15 US dollars for each kilo. It would have cost me more to check my luggage in then to buy the tickets and the airport has no storage facilities, so we had to turn around and go back to our hotel in Doha and leave some luggage behind. Its a nightmare airline, stay away from them. Who gave them the 5 star rating, they did themselves.

I fly all over the world and have flown countless airlines and I never had as much trouble as I did on a few flights I had taken this year and last on Qatar Air Sucks. If you want to miss your flight, pay exorbitant fees for access luggage and deal with indifferent staff that does not speak English, fly Qatar Air Sucks. Also, the economy seats on the new 777-200LR are so tight, my knees we up my throat and if the person in front of you decides to recline their seat, forget it. then, to top it off, we arrive in Male Maldives and they lost our luggage in Doha, so here I am in Male Maldives in pants and shoes, while my t-shirts and shorts are missing somewhere. I can go on and on and on about Qatar Air Sucks. Save yourself the trouble, take another airline. They are no where near 5 star. They are a 1 star airline and struggling at that. If you want a nightmare experience, take Qatar Air Sucks.

I unfortunately did not read about others complaining about them and the airport, which by the way has only 2 restaurants to eat in and is just not designed for the volume of traffic they are trying to pass through there. Never again will I take that airline. I would rather have 2 connecting flights on another airline then fly through Doha or on Qatar Air. Six flights with them and they were all a disaster. The only nice thing about the airline is the fact that they purchase new planes, but they are trying to expand their routing and that means even more people going through Doha to connect to other flights. And here is one to top it off. Our flight from Dubai to Doha on March 29th, 2009 at 12:30 AM and the flight was late taking of 1 hour and not due to weather but they could not confirm the number of people on the plane and keep walking around and counting people, the pilot decides to go through a thunderstorm and our plane got hit by lightning. I with my wife and 4 kids thought were doomed. We heard a very loud pop, the floor was shaking and the pilot never came on the PA to say anything. We did not know if a bomb went off or what happened. Passengers were alarmed and afraid and nobody told us anything.

I have since learned since I landed that planes can and do get struck by lightning, but wouldn’t it have been nice if the pilot told us that. Then, I originally scheduled to stay in Male 4 nights and five days departing Male late in the evening so that I don’t have to stay in Doha 14 hours to catch my return flight home, but they changed the flight from Male from 9 PM to 9 AM, so now that not only takes 1 full day away from me in Male, I need to leave my resort at 6 AM to catch the 9 AM flight out of Male and spend a full day in Doha doing nothing. What a waste. Happy flying Qatar Air Sucks. Take it from a world traveler, stay away.
Comments:12 Replies - Latest reply on 2009-08-05
Posted by Anonymous on 2009-03-30:
Wow, that sounds like a horrendous trip. Their overweight luggagee fees seem quite excessive too. Thanks for the heads up.
Posted by Anonymous on 2009-03-30:
Not to diminish your poor experience, but you have two separate issues.
Poor airport ops may have contributed to your negative experience but to be fair airlines are only tenants of the airport.
$15 per kilo overage is in line with most airlines, in fact on international flights its on the lower end.
Posted by Ben There on 2009-03-30:
Most flights that are not to or from the USA have a 20 kilo limit, and US flights have 2 pieces at 50 lbs.
Posted by leopard on 2009-03-30:
Where is Doha? That sounds like somewhere in the middle east. If I had to fly into or out of that airport, I'd want all the security that they could get and then some. I'd rather everyone wait in line than a pack of idiots with bombs being able to get on my plane.
Posted by ticia232 on 2009-03-30:
Did you just complain about the fact that employees in an airport in another country that does not speak english cannot speak english?

And leopard Doha, Qatar is in the middle east.
Posted by Anonymous on 2009-03-30:
It's funny how Americans complain when they go to another country and nobody speaks english. English is not a universal language.
Posted by Anonymous on 2009-03-30:
Agreed Littleyaya, and if this passenger were so well traveled all over the World how did he not know about the lightning, eticket issues etc? There are only six 5 Star rated airlines that we know of. Qatar Air did not get that rating by accident. Something does not add up with this review.
Posted by investments18 on 2009-03-31:
I see that this site is about debates and controversy as apposed to people posting their experiences. For all of you that never never travel outside your own backyards, Engish is in fact the only mode of communication world wide for tourists in hotels, restaurants, airlines, any site seeing location, tours, and any business environment etc. Go brush up on your knowledge of the sole language used to communicate world-wide, and no, its not Spanish. But how would you know that unless you got out of your basement ? And unless you were standing right by me as I encoured my experience, you dont know what you are talking about, so were you next to me or were you not ? If you were not, keep your 3 cents to yourself and allow others to fortmulate an inteligent decision as to my experience so that they are prepared, for there are plenty of similar complaints against Qatar Air on other sites. What do you think, I made this up ? And if you are not planning on traveling to the Middle East, dont worry about it. This review is not for you.
Posted by Anonymous on 2009-03-31:
Well said, investments18. Sometimes people on this site just seem to want to rip people apart, rather than take them seriously. I travel a lot too and have found that English is always the primary language in customer service roles. Now, if they are talking about when you get off the beaten track, that is entirely a different story. However, I have never been to an airport, anywhere, where English wasn't spoken.
Posted by Anonymous on 2009-03-31:
I agree investments18. English is easily found in every European airport. Where I've traveled in the Middle East, I've found a choice between English and French. Oddly, here in the USA, is the only place I have trouble finding English-speakers. Odd.
Posted by davedp on 2009-08-04:
To all who have not visited Qatar, a word of advice don’t.
This place is the arse end of the world, the Qataris are the most arrogant uneducated people on the earth, the gentleman complaining about his recent experience with Qatar's flag ship carrier and Doha's appalling Joke of an international airport, I thought he was right on the money with his assessment of this back water state.
Posted by jktshff1 on 2009-08-05:
My first reaction was like some of the others.
Where does the op get the arrogance complaining about the employees not speaking english.
LOL Ghost

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