Hughes Net Internet Satellite Service Complaint - Stay Away From Hughes Net
HARVARD -- Whatever you do, do not used Hughes net for you Internet Service provider. There service horrible from start to finish.
It took their installation business, who is a contractor, 10 days to install the equipment. And then in the end I find out they did a horrible job of installing the equipment. The cable fittings at the dish were loose. When I disconnected the fittings I found one wire was crushed and not assembled correctly and the other wire was corroded or burnt.
Every time I called customer service they were either rude or I was disconnected. I tried for a week to get my service discontinued and finally succeeded to only find out they are going to try and charge me a termination fee of $400 and $300 for the equipment if I don't send the equipment at my expense.
Each time I called technical support the tech would always blame the weather. One time the service became unavailable. So I called tech support and spent 30 minutes to no avail. So the tech transferred me to advanced tech support. After 20 minutes with them they said they would reset my modem from their end. And I should be up and running within 20 minutes. After 30 minutes I tried and was still down. I called back tech support and the different tech said the system for my area was down and had been down for sometime. So I asked for a supervisor and was on hold for 30 minutes and I finally gave up.
There are some restricted websites that I cannot access and asked Hughes net for help in solving this issue. I talked with their tech support to try and resolve this issue. They continued to blame the website. But I can access these restricted website using Charter, AT&T, and Comcast. Hughes Net was not help at all in solving this issue.
I finally spoke with an account manager regarding the cancellation fees and they would not listen to me. I have pictures and all of the documentation regarding their lousy overall service and wanted to talk with someone within customer service to try and resolve these matters and all they could say was they were going to back charge me and refused to see the photos.
All I can say is stay away from Hughes Net. They are horrible.