Dell Computer Corporation Complaint - Customer Support - FedEX Delivery
ROUND ROCK, TEXAS -- My order was delivered to the wrong apartment number even though I was at home waiting for the FedEX delivery. FedEX was apologetic.
Through a bulletin board posting I was able to locate my package. Fortunate for all concerned the person they delivered it to was an honest person, but DELL refused to acknowledge an error or complaint, instead that continuously informed me that since I was able to find the computer that I had to pay the shipping costs.
They continuously went through a programmed response and shifted me off to someone who could "help" me with this problem. Each new person had me reiterate the problem then gave me this same programmed response, "I am sorry you experienced this unfortunate event".
I kept trying to explain to them that I was able to find the computer through my own sleuth work but they (Dell) should notify FedEX that this was unacceptable. The package clearly had my address and no notification was left anywhere within the building to notify me that they had attempted a delivery,.... No one at Dell was able to understand anything other than I was calling to get a refund on my shipping costs and since it had been delivered (to whom they did not know, where they did not know)I would have to pay the shipping costs.
I was transferred around for 52 minutes and each time I got the same response. Finally while frothing at the mouth (and I am a very patient person) I explained again that I did not want a refund for the shipping I wanted them to acknowledge that FedEX had made an egregious error and that they as FedEX customers should complain to FedEX (I am the Dell customer).
It is my opinion that Dell has lost it competitive edge by shipping it support overseas to people or persons who do not understand that American psyche. I refuse to do any business with them again.