Fifth 3rd Bank Complaint - I'm Confused About Your Process
INDIANA -- I've had my car loan with Fifth Third Bank for over four years. Each and every month, I've made my payment early or on the due date. This month is the first time I have paid within the grace period (3 days within grace period). I figured I would just go ahead and call them up and make a payment over the phone. The agent I spoke to was very rude and short with me, told me that I would need to talk to Collections. What the helicopter do you mean by Collections. My car loan is not even considered late. She advised me if I wanted to pay it over the phone there would be a fee of $17.00.
It's obvious this is the first time I've ever needed to deal with Fifth Third Bank regarding my car loan. This one contact has made me upset and frustrated.
Needless to say, I did NOT make the payment over the phone, I will just drive 1/2 mile down the road and make my payment at a branch.
I was planning on trading in my car soon, and purchasing another. At least I know what bank I won't use again. If this is how they treat people who've paid each and every month before the due date for the past four years. And then to have them put my loan in collections. I'm done done done with them. I'm so happy this thing will be paid off in less than a year.
Shame on you Fifth Third Bank.