Cavalier Complaint - Worst Company - Phone / Internet
NORFOLK, VIRGINIA -- I don't even know where to begin or why I stayed with this company for so long. First off, it took cavalier three months to get service in my house in 2006. For the past several years I had nothing but problems with the internet and phone being up and down, up and down, up and down because of the poor connection. I am a full time nursing student who is in need of a good internet service and with the problems that I have had with this company added stress to my studies. After speaking with representatives over the past years, well you can just call them liars. Because they promise your internet will be up one day and then it takes them two weeks to get you back up and running. Not only that but they billed me an outrageous bill of $300 and then turned and said it was because they audit my account. Because I never made a payment since 2006. So where were my funds going while on bill pay. Next thing is they had two accounts open in my name. I had no knowledge of it. I thought I had Phonemon. Here I had Phonemon and another services which they had the balls to send to my credit report. Which I had to dispute. I sent the headquarters three letters indicating my problems and never heard a word from them. To add more to this long note, they are now charging me another $200 bill. Stating that I have to pay for long distance calls. I am supposed to have phoneom. Long distance calls are supposed to be apart of my plan for $40 a month and I'm trying to dispute that but I am getting no where. They keep telling me that they are sending it to the billing department. Well its been a month. How long does the billing department take to figure out that they are stealing from customers. I am so fed up with this company. On top of this insanity, I am still with them. Well, they better get their acts straight, I have everything recorded and records in a file that is nice and thick and I am willing and ready to take legal action with this company.
I put up with so much stress and anxiety not to mention charging up my cell phone bills calling Cavalier about problems. I'm giving them 3 days to get their act straight, 3 days before they send this bill to my credit. If this so happens, I will take this further. They are not getting anymore cash from me. I'm done!!!!!!!!!!!