Verizon Complaint - Cost Me Tens Of Thousands Extra - Seriously
BERMUDA DUNES, CALIFORNIA -- We moved from CA to NJ. We had FiOS in both states.
Verizon CA failed to deliver our last bill (or it arrived after we moved and mysteriously wasn't forwarded with the rest of our mail).
We are now applying for a home loan. The bank tells us my wife's credit score is low because of this manufactured late payment report arising from Verizon CA.
The bank has raised our interest rate, on a 30-year fixed loan, by half a percentage point in reliance on credit scores from three agencies, all showing this alleged late payment to Verizon.
Verizon CA told me over the phone that the situation will last for seven years. They freely admit the account was paid in full.
Yes, this is happening to us so I am biased. But please notice that this particular Verizon service failure is of the size and scale that can do serious harm to the economy (we may not buy now).
If you're thinking of making any lifetime investments or that your credit score is safe, stay far, far away from Verizon. We are proof.