Travelocity Complaint - Travelocity and Consumer Fraud
My son was on an extended trip to South America and could not get 800 numbers from Peru so he e-mailed me and asked if I would book his return ticket. He had done research and said I should contact Aero Mexico because they had the best fares. So I called and Aero Mexico quoted the one-way trip from Buenos Aires to Denver, CO at around $900, which was about $300 over what my son thought it would be. So, just as a gut-check I went to Travelocity on-line and found the same flight, same day for under $500. A great deal so I booked it. My son had forwarded his credit card info, but recently changed addresses and his card was not accepted. I used my card, and promptly received confirmation. All was great until TWO DAYS LATER, when my son forwarded me an e-mail from Travelocity stating that the trip was cancelled because of a credit card problem. I called Travelocity, who claim that my card was tried numerous times but did not go through. My theory is that Travelocity understood that they were going to take a loss on the flight and fraudulently cancelled the reservation, while taking “legal shelter” behind a credit card problem.
When I called, the best they could do was a $1200 ticket. An absolute SCAM! While I am a fan of gnomes, I am no fan of Travelocity and feel the company is giving gnomes a bad name. To date they have not contacted me related to this problem or done anything that would be labeled as "customer service" in an attempt to rectify the situation.