Radio Shack Complaint - People Like Him Should be Fired
ANKENY, IOWA -- This guy fulfills every single one of the stereotypes of salesmen. He was pushy, convincing, and I actually thought that he liked me as a person and wasn't just looking for a cheap sale.
I went into the Ankeny Radioshack looking for a cable, but soon got into a conversation with a clean-cut person who started me on the topic of cell phones. to be honest, he didn't lie to me, except perhaps by omission.
He ended up selling me an AT&T phone with "3G coverage." I forget what it's called all that's under the battery is a bunch of numbers.
Surfing the internet from my phone was enticing, because I hate to be stuck at the office or at home waiting for an email that never seems to come on time.
He said that he routinely got speeds that were in approximation to a DSL line. I have a DSL line, and I knew that it was a good thing, because mine was very fast, and I didn't have to wait for pages to load like I used to.
Needless to say, I was told that internet wouldn't be an issue in terms of cost, that the phone came with an unlimited data package. The bills are sort of steep in my opinion, but that's not what I am complaining about.
What I AM complaining about was how I was treated when I returned with the phone and all the paperwork about a week later (to the day it's been about a month since this whole problem has been resolved).
What sent this whole chain of events into play was that I talked to a techie coworker who stated that my phone was not '3G' capable, and even if it was, '3G' was not available in my area. What?! He was so insistent that it was!
I also noticed that the phone was NOT as fast as DSL, and I talked to my coworker some more. He pulled up some tool and showed me that my speed was 7 kb per second. I don't know what that means exactly but he said that it was about 100-times slower than DSL. I soon realized that when I tried to go to another more high-data site than my original email inbox (the thing that I checked the most).
So I took the phone back and told him about it. He stated, almost verbatim, that "he [coworker] didn't have a clue as to what he was talking about." I told him that I did tests and it looked like my friend was right. He told me that I didn't know what I was talking about!!
So, I just asked him if I could return the phone. He said I could as long as it was within a month. I said "ok it's within a month here you go," but he needed to see my receipt. I was told when I purchased the phone that my receipt would be kept track of electronically!!!! Hence the forceful taking of my personal information, which I disapproved of. I told him about this but he said that the electronic receipt didn't count, that I needed the original.
I was getting frustrated at him at this point, but I kept a cool head, because I knew that I wouldn't get anywhere with anger. So I said that I would be back with the receipt and went to my house to look for it. I found it and returned.
This time, he stated that it was too far out to be returned. Did this guy think that I was an idiot?? He turned and smirked at a coworker. I asked to see a manager and that's when he got hot under the collar. He said "He's not here." Then I was going to ask him for a card of his but he said "I AM the manager!" His face was red and he was furious at me. I guess that he thought I was going to complain about him, but if he had stopped there I would have just looked for a resolution to the whole situation and gotten return for the phone.
He swore under his breath at me and started maniacally asking me if I knew who he was. I said that his nametag said "Parker." He asked me if I knew who his grandfather was. I said no and that I just wanted to return the phone. I was still not upset but I was getting frustrated at this schizophrenic behavior.
He took the phone out and said that there was a scratch on it, and the phone had to be new. He showed it to me and I couldn't really see how a scratch of that size could be a factor in returning the phone. Then he said that he would be back and he walked off. He must have been gone for ten minutes and then he came back and started typing on the computer. I just stayed over by the TVs because I didn't want to upset him anymore. Then he started asking me for information and he finally did the return.
All in all, this Parker guy has some major issues beyond the scope of the job. I have later learned from my3cents that workers are paid on commission basis, which could have been the reason why he pushed me so hard to get the phone. However, I don't think that I deserve to be treated as I was. No one does. I don't deserve to be mocked openly by someone who obviously thinks himself too good to be working for Radioshack....
I may consider going back to Radioshack, because it still has a lot of stuff that I find interesting, but definitely not at that store while he is working. Hopefully his behavior can be changed with some counseling, but besides that, until it is, I don't feel that he is suitable for that sort of work. He is too emotionally charged to perceived wrongs, in my opinion.
Anyway, this is not a complaint about a whole company, but rather of a given individual. I don't hate Radioshack now, despite him, and neither should people who read this. Just please be weary of the Ankeny store, and of a person there who obviously has some issues with you returning phones and interfering with his commission.