Clearwire Complaint - Agonizingly Slow & Added Charge Without My Ordering
ANCHORAGE, ALASKA -- So slow barely a step above old-fashioned dial-up. Drops often. System overloaded so even less broadband available in evenings and on weekends when most people are home.
Added security suite coverage for $4.99 a month without my requesting it or agreeing to it. Because it is a routine monthly charge to my credit card, I did not notice the %4.99 change for many months. After frustration with service I looked closely at my account and discovered the unauthorized additional service and charge. Contacted customer service and informed them I wanted it off and a refund. Customer service said only allowed to refund three months of a year of unauthorized charges.
Despise alternative companies here in Alaska, because they too do not deliver as promised and price gouge, but will switch anyway because at least get better internet speed.