Best Buy Complaint - Extended Warranty, Service, Employee Rude
MARYSVILLE, OHIO -- My Sony $2,000 computer was less than 4 months old the hard drive went out. I lost a almost a 900.00 due to all my programs were gone. Took about three weeks to fix.
Then after another 19 months the computer was damaged due to water. I had water damage warranty. They said the hard drive should be fine. They sent it out for repair. It would be two or three weeks for repair. In almost 6 weeks the computer was returned. Completely cleaned of any memory. When they sold me my external hard drive for a couple hundred dollars they said it would automatically set to run on Monday I wouldn't have to do anything. Well they put the memory from the external hard drive it had almost nothing on it. It didn't work properly. I lost about 1,100 dollars in programs, my business was online and I lost all my business information and 3,000 pictures I am a photographer. All repairs was not even fixed the cd rom wouldn't open plus the door on the other side was broke. Now to top it all the computer was useless when it was returned due to no arrow would come up. Geek squad once again said we have to ship it out it will take another 5 to 6 weeks. I became very upset. Then the manager came up with this idea they would exchange computers. I thought great. Until they said " do you want warrant "? I said " I have warranty left on my other computer". So instead of pro rating the amount, I was told I had to buy a new warranty. To match the old warranty it would cost me $400.00. Plus they charged me another hundred for programming the computer and adding virus protection. That way when I got it home it would be ready to use. Now thinking I have a computer finally I went home attempted to plug in my wireless card to top it off the card didn't fit the new computer. Went to Best Buy not only was the manager rude by stating having a computer with that old style air card is like buying a TV with a tube ! Yet he had seven or or models with the same air card available for sale. So now he tells me he can get me the right air card through Verizon if I pay 200.00 The best part of all is the fact the new computer they made the exchange with was cost $635.00.
Then I was told they were bending over backwards for us. I said you think? When I took out a piece of paper and pen MR. Dale B says " this was done through his manager and writing his name down would do no good. I explained to him I knew his name I was just writing down his rude remarks, he informed me he was not rude. I asked why my husband came to me and asked why this guy was being so rude? My husband never says anything yet he found this employee (that called himself the manager) to be rude to his wife. This will be my last dealing with Best Buy..The price I paid for the first computer totaled over 2,000.......
This 635.00 free computer has not cost me 700.00 not counting the loss of the hard drive memory this is a night mare and I am at a lost how in times like these Best Buy a company I thought highly of could treat good customers so poorly,,,,,,,,,,,