Carnival Cruise Line Complaint - Dangers of Shore Excursions
COZUMEL MEXICO -- My wife and I cruised on Carnival's ship the Valor, 3/8-3/15/09 (just married in Aug 2008) and on 3/12 we went purchased the Zip line excursion in Cozumel, Mexico through the ship. My wife was badly injured when the guide failed to catch or slow her down coming into the 4th tower at @25mph. She crashed into the split rail log fencing, full force hitting her knees and shins. I was the behind her waiting to zip over to her, could see she was hurt and so did the guide in my tower. The guide in her tower was unaware of how badly hurt she was, I saw the bleeding and immediate swelling (hematomas on both legs). My new wife has intense threshold of pain, this was about a 9 on scale of 1-10 and she was trying to hold back tears. Had to get her down from tower and back to start of excursion office for emergency first aid (used a golf cart to transport). Did not have any ice for swelling, used and antiseptic and gauze, did not trust hospitals in Mexico, so had them rush her back to ship's infirmary.
Ship nurse could only X-ray one leg due to equipment not working properly (did her left leg), and gave her pain medicine and asked her to come back later. They should have immobilized her leg just in case for precaution but did not.
Within less then 2 hours we were back down at infirmary due to right leg swelling up twice the size from above the knee down to her ankle.
They did not X-ray her right leg till Fri. and basically heavily medicated her for the pain. She slept most the day and evening on Thurs.
Her legs were swollen and started to see how bad bruising as they turned black and purple, even the lacerations felt hot to the touch. She had a slight fever.
While she was resting I went to guest services who gave me a hard time about getting a refund for the unsafe excursion and filed a complaint immediately. I wrote a letter to the captain and cruise director to inform them what happened, but no response.
This ruined the rest of our cruise and since returning home she has had to have follow up medical care; ultrasound for blood clotting, blood work, and an MRI with several doctor visits totally @$4000.00. We filed a formal written complaint to Carnival hoping they would take care of medical bills and partially compensate us for loss of time on cruise, They responded by blowing us off claiming no liability for their recommended off shore excursion operators from whom they make a profit when you book on the ship.
I would never recommend Carnival to anyone, they did not care or show any concern or compassion for my wife after her injury. I did receive a call from the cruise director and he basically told me in directly and off the record that I would probably have to sue them to get any compensation.