Wachovia Dealer Services Complaint - They Drag You A Long And Don't Follow Through
HAMPTON ROADS, VIRGINIA -- They will jerk you around and play games. There are so many different people to go through it's just crazy.
I WILL NEVER GET A LOAN FROM WACHOVIA AGAIN. They are the only creditor that has given me so much problems and a huge headache.
Called them four months ago and stated was have some difficulty with the payments. Not a problem they say and are happy to help. I called them back a week after getting a message to call them and they state that I have to start all over because I didn't call them back soon enough. This happened again the next month and the next month. No matter how soon I called them back they still stated it was not soon enough.
Each time they needed a payment before proceeding. Talked to a manager and he assures me all will be just fine and connects me to a person to take all my info again AND of course another payment. Over the next month, I called and checked status. Never got a return call with an answer. Then I get a call wanting the mileage again. The two days later we had a phone call to state we were denied the refinance to lower the payments. We have paid over half of the loan and only have about two years left.
Oh, and then told we owe for last month and this month. If not paid, the truck will be, might be, can be... repossessed.