UPSTATE NY, NEW YORK -- I hit a deer on March 1st, which resulted in damage to the passenger side of my vehicle. The insurance adjuster 'failed' to notice the dent on the rear door. Now, Progressive refuses to cover this damage even though the fresh dent is clearly indicated on the photos the day they appraised the damages to the vehicle. The body shop told me they should know this is a new dent because it has not yet sustained weather/water damage and that the paint is still feathered and chipped, not bubbled or rusted. Concurrent phone calls have led to attempts to take advantage of me because I am some naive young woman in their opinion...and I couldn't possibly know what I am talking about. The hood, bumper, passenger front wheel well, passenger side panel, passenger door have all had damage but is it so far-fetched that the rear passenger door has damage as well? Especially since the average deer is nearly 6-7.75 feet long and I drive a Toyota Matrix ( a 14 foot long vehicle)??? All I want is for progressive to treat me fairly and to cover the damage that was clearly a result of the deer-hit and is EVIDENT in the photos they took, and in the photos I took myself the day of the accident.
I have a clean driving record and have never filed a claim, been a well-paying customer for nearly 2 years. I will never recommend them again, nor will I continue to be a customer, if they do not right their wrongs.