Wachovia Corp Complaint - Very Rude And Very Unprofessional! No Wonder They Were Bought Out!
ALBUQUERQUE, NEW MEXICO -- I am 22 years old and since I was 19 I have never had a co-signer. I always paid my bills on time if not early and had excellent credit, especially for my age. Just last year I purchased the car of my dreams and Wachovia was first in line to give me a loan for it. Up until September I was perfect with all my payments, but I went through some things financially and to add to that I lost my job. I struggled to make any of my bills and when I contacted Wachovia to ask for a deferred payment due to this job that I lost and no income coming in they said that they couldn't do anything for me and it wasn't their problem. I thought that because my credit was so good and because I had a good standing they would bend alittle and they were very rude.
When I finally got a job, I was still behind on my payments and its hard to come up from behind but I did what I could and sent off money to them every chance I got. Sometime last year I sent off two payments and somehow they "didn't receive" them so they threatened me that I would lose my car if I didn't send another two right away, so I did, and that put me behind on other bills, just recently they claimed I was behind three bills, and hired an investigator to find me, hunt me down and take my car! I came up with three payments on top of the other two I had sent out and then they came at me saying I'm a liar and I don't live where I say I do, because I'm never at my residence....Duh! I have three jobs, so the only time I'm home is to sleep and even then my house is far from where I work so I stay with friends and my boyfriend.
Wachovia insisted I give them my friends addresses and boyfriends but that is none of their business and it isn't my permanent address! so they said that because I won't give it to them, even though its current, they are going to repossess my car!!!! lol, are you serious?! so I argued with whoever handled my account, and the investigator because even though the case was closed and he no longer was handling it he was still putting his nose where it didn't belong! needless to say I WAS HUNG UP ON! by representative from Wachovia and the investigator which his last words were," get off my phone line"! so I called back to make a complaint to the manager of the branch and she was just as rude, kept insisting I was a liar, and she too hung up on me!!called corporate to complain bout both and they put me back to the other branch I was complaining about!
Even then, she wouldn't talk to me because I called back multiple times and even though she was there she wouldn't answer. I have never been treated so rudely and unprofessional and customer service means nothing to them!