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Video Only Complaint - Beware of Video Only - Eugene - Home Theater System
Home Theater System - Complaint
EUGENE, OREGON -- In December of 2008 I ordered a home video theater system from Video Only, which consisted of a Panasonic plasma screen theater, a Panasonic blu ray player, a Yamaha receiver and a set of infinity speakers.
Yesterday (3/30)I finally received the last component of the system after waiting and waiting and waiting. I was able to pick up the plasma TV at the store and the speakers arrived about a month later. The salesmen are incredibly rude, and seem to have gone to the used car salesman school of customer service. The original blu ray player they sold me was discontinued, so they tried to steer me to a demo and when I refused the got pissed, but I did get them to credit my account. The receiver they ordered was also discontinued and they tried to steer me to another model ($100 more, which made me think this was a bait and switch variant)and when I refused that they got pissed again.
Weeks passed and after making multiple calls, a replacement receiver finally arrived (new model). Unfortunately that wouldn't work with a Panasonic blu ray player which was exactly like the one on my original order, so more weeks went by while they "contacted tech support at Yamaha." Finally I gave up and wanted them to credit my account. They wouldn't do it. So I tried another unit they had in stock and it finally worked.
Moral of story: Don't get anything at Video Only unless they have it in the store and be prepared for a confrontation with the salesmen (example: when I brought back the receiver that wouldn't work with my blu ray player a manager told me "You didn't get that here!" Even though he'd told me the week before it would be in by Friday of that week.
Yesterday (3/30)I finally received the last component of the system after waiting and waiting and waiting. I was able to pick up the plasma TV at the store and the speakers arrived about a month later. The salesmen are incredibly rude, and seem to have gone to the used car salesman school of customer service. The original blu ray player they sold me was discontinued, so they tried to steer me to a demo and when I refused the got pissed, but I did get them to credit my account. The receiver they ordered was also discontinued and they tried to steer me to another model ($100 more, which made me think this was a bait and switch variant)and when I refused that they got pissed again.
Weeks passed and after making multiple calls, a replacement receiver finally arrived (new model). Unfortunately that wouldn't work with a Panasonic blu ray player which was exactly like the one on my original order, so more weeks went by while they "contacted tech support at Yamaha." Finally I gave up and wanted them to credit my account. They wouldn't do it. So I tried another unit they had in stock and it finally worked.
Moral of story: Don't get anything at Video Only unless they have it in the store and be prepared for a confrontation with the salesmen (example: when I brought back the receiver that wouldn't work with my blu ray player a manager told me "You didn't get that here!" Even though he'd told me the week before it would be in by Friday of that week.
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