Auto Parts Giant Complaint - Frustrated!
VISALIA, CALIFORNIA -- I ordered a window regulator and an interior mirror on March 14, 2009. They had printed on the receipt that I would receive it within 3-8 working days. It had been 12 working days and I still have not received it. I sent an e-mail to inform them that I have not received my car parts on March 24. They sent an e-mail out on March 25 and said that it had been shipped. Even if it was shipped that day. It now has been 5 business days. I called them several times before that e-mail and 2 times after the e-mail and could not get a hold of a live person. Except on March 26 I got a hold of a live person. He told me that he could e-mail me a tracking number within 48 hours. Which I never received. I asked him if he could just tell me where my package is and the tracking number. He said that he didn't have it and that he can only e-mail it to me within 48 hours. I then asked to speak to a supervisor and waited.
I hung up because I waited for awhile and [snip] from extension 202 called me back to have me return his call. I called back the next day on March 27. Left a message for [snip] to call me back and no one called me back. I am still waiting for my order to arrive by UPS. Today is March 31.