Guardsman Complaint - Guardsman Service Agreement
NUTLEY, NEW JERSEY -- I purchased a sofa and love seat from Bobs Discount furniture less than a year ago. I decided to get the Guardsman service agreement because I have a 2 year old daughter and 2 dogs. They came to the house 3 times so far to clean my couches from various stains thanks to my daughter without any issues. I file another claim and they call me to offer couch replacement or a settlement offer. They feel I'm using the agreement as a "maintenance plan". I explained I have a 2 year old which is why bought the agreement. They basically said that I am abusing the cleaning and no longer want me as a customer! What a scam! Its suppose to be a 5 year plan and I have barely had it a year. There is nothing in the contract that says they can review how many claims you file and then determine to get rid of you. I guess because I am actually getting my monies worth, they longer want to deal with me. They are giving me store credit for the amount of my couches and I am going to get new ones, but they will not be under warranty from Guardsman because once you make a settlement with them, you are no longer covered for the replacement furniture.
They are rude to deal with and if you actually want them to do what you paid for, they dump you. So unless you never plan using it or only using once or twice within 5 years, forget them.
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