Samsung Electronics Co., Ltd. Complaint - Defective 50 Inch Plasma
NORTH CAROLINA -- I bought a 50in plasma on February 14, 2009 and on March 13th 2009 it developed a crack on the left top conner of the inner panel or inner screen. I have the TV on a wooded stand made for a 50in TV not wall mounted. So I placed a repair order online and waited for them to call. No call after three days. I called Samsung and was asked if I could send a picture of the crack. I did and that was worst thing I've could've done, they deem my TV neglect and that something or someone had hit it. They voided my warranty and said there nothing they could do to help me. What the ****. I've talked with a service representative that was suppose to come out to service the TV and they said that the crack came from under the bezel or frame and once the TV got warm enough the crack came down. I'm so frustrated at this point that I paid 1200 cash within 30 days I have nothing. No one has been to my house to even look at the TV and everyone keeps making assumptions on how it got a crack screen. This is the worst service I've ever received every time they say someone is going to call it never happens.
HHGreg is were I bought the TV so I called them for help and they can't understand why Samsung is treating me with such crappy service. If anyone can help please let me know.