Empire Carpet Informative - Some "Inside" Information About Empire Carpet
There are some important things that consumers should understand about Empire Carpets' business plan.
First and foremost, almost none of the people you interact with are actual employees of the company. Generally, people understand that the installers are contractors. Did you know that the sales reps are contractors too? Every sales representative is a 1099 employee that is required to set up a personal corporation within 60 days of employment. And, of course, the sales reps earn 100% commission with no other compensation.
That means that the temptation to over-quote and give false promises is outrageous. Once you pay the company and the sale is final, the sales representative gets his/her commission. Because the sales representative is not an actual employee, there is little reprimand for outright lying to a customer in order to close a sale. That is why the reviews on the sales force are across the board. Some people are just unscrupulous while others actually have some sense of integrity.
In the sales rep's mind, he/she doesn't even work for Empire. And legally that is the case. The sales reps are contracted vendors who provide sales services for empire for a commission cut. Empire is legally separating itself from its own sales force. (I can only assume that customer service representatives are actual employees. I have no knowledge to the contrary.)
As for the 60% off sale: OF COURSE, the sale is only on the cheapest, poorest quality carpets they have. This is common. Does anyone really think you'll get top-of-the-line designer carpet for 60% off? The company baits you with the glossy sale offer and then the sales representative comes in to try and up-sale you on something that you really want. (I guarantee you that you don't want the sale carpet.) But understand that this is NOT just an Empire Carpet thing. All companies do this.
Now, I don't know if the 60% off is supposed to include installation as well. I highly doubt it. Chances are that it is just the materials on discount, and that may be why people are still shocked at how high the price is.
Next, Empire Carpet knows that they have high prices. They tell you that you are getting a good deal because they hope you'll believe it. But this is also a common sales practice. Consumers should always comparison shop. Also, there is nothing wrong with negotiating with a company for the best price. When you are making high-priced purchases, ALWAYS negotiate.
I'm researching this company because my husband was recently hired as a sales representative and has just started training.
The person that hired him told him that the biggest problem they have is sales reps lying to the customers and giving false expectations. Expectations that the company will not honor.
Maybe if their sales force were actual company employees, they wouldn't have that problem. But the amount of complaints they get from fraudulent sales reps must pale in comparison to the amount of money they make from not having to pay payroll tax, health benefits, life insurance, retirement, and anything else for their employees.
All companies get complaints, but I am shocked to see the volume of complaints against this company. Customers consistently complain about quality of carpet, being over-quoted on price, feeling misled by advertising, and extremely poor customer service. I'm going to bring all of this up to my husband this evening, because he does not want to work for a company that is fraudulent in any way.
It seems like the company has left many of you with no other recourse than to actually sue them for breech of contract. That would cost more than replacing your carpets, and the headache of using the court system isn't worth it. Corporations know this.
One more thing: Empire Carpets is privately held. This is unlike companies like Lowe's and Home Depot. In publicly traded companies, bad press pisses off the stock holders and stock prices drop. Private companies often have more tolerance for bad publicity.