Time Warner Cable Complaint - Time Warner Cable, Expensive Services Offer By Complete Imbeciles
CHARLOTTE, NORTH CAROLINA -- I would like to consider myself a good Christian man however I have to admit that I have despised TWC for many years now. There is probably not a single person working at or for TWC who really truly cares about customer satisfaction or even offering any value to their customers. When I purchased my home in Dec 2007 I had to have a new cable line put underground so that my digital cable and HS internet would work correctly and they destroyed my back yard several times over the course of several weeks trying to get it right. I had fluorescent orange lines spray painted on my grass and yard for months it seems. After they finally got the signal strength to the house corrected the cable TV worked 'OK' but my HS internet still did not work so they had to send out a contractor to install a new line to my upstairs office where my modem was. When the contractor arrived I told him the line needed to be replaced and I showed him the cable outlet on the wall which ran to the modem.
I left him to work on things for a while and when I checked back with him a few minutes later I found that he had drilled a 1/2" hole through the interior and exterior wall which was in the middle of the wall you first saw walking into the room and in the middle of the exterior face of the house. He had started to run a new black cable through the hold when I found out what the drilling noise was and yelled at him for not asking before putting a huge hole in my house. I asked him why he did not simply fix the existing cable outlet and he said it would be too hard to run the new wire through the wall. When I showed him that there was a crawlspace which allowed easy access to the cable line in back of the wall outlet and which he could use to easily run the line very close to the wall above the junction box on the outside of the house he just stood there with a puzzled look.
I told him my house is light gray and I could not believe he was planning to run a solid black cable line from the middle of my exterior wall (visible from the road by the way) across to the corner and down the corner to the ground. It would have looked absolutely horrible. He said he would not have looked that bad and I was ready to slap him at this point. I have to admit at this point I think my anger got the best of me and I called him an idiot. I told him to gather all his tools together and get out of my house now. He said he could come back to fix the hole and I told him I did not want him in my house ever again. I did have him silicone the hole from the outside to keep the rain from damaging my house but I demanded that TWC send a different person which a brain to fix the inside damage. As you can imagine I prompted canceled all my services with them and have not paid them a dime ever since.
If I need a reminder of why I will never do business with TWC again I need only look at the hole in the middle of my exterior wall and remember when... there are also countless times I have had to deal with incompetent morons at TWC's customer service departments but I will spare you the details as I'm sure most of you have had the pleasure of experiencing them for yourself. I guess one could argue that TWC is helping our society by offering employment to people with an IQ only slightly higher than the range for mental retardation; then again they probably could flip burgers at McDonalds and cause less stress for the rest of us.