TroyBuilt/Lowes Complaint - Pony Troy Built Mower/Warranty
ROCKMART, GEORGIA -- My son purchased a pony troy built 42" mower for me last year from Lowes. He also bought me the warranty for this mower. I have tried six times since last May to have the warranty people fix my mower belt and pulley which fell off on the fourth mowing. Ate the belt and lost the nut and washer. to date and after having called the Manager at Lowes Store in Cartersville, Ga. I still have not gotten my mower fixed. It costs me 325.00 last mowing season to have my yard taken care of. I have a heart condition and am unable to push mow my yard. I am 62 years old and the purpose of my son getting this mower for me was to save my health. All Lowes seems to have an interest in is the money up front and no service and the warranty service company that handles the Troy Built products for Lowes doesn't care either.
So what should I do about the loss of money and the fact my mower still isn't working? Brand new without 15 hours on it.