T-Mobile Complaint - T-Mobile customer service
I had been a T-Mobile costumer for more than a year with the 800 minute Family Time plan. In August of last year, I called to cancel service on one of the phones, in order to switch to a more economical plan (I had just lost my job). They cancelled the Family Time plan and placed the (253)632-7245 phone on a regular plan and suspended (not cancelled) the (253)632-6816 phone for 90 days. On December 22nd of 2003, I called to resume service on the 6816 phone and switch back to the Family Time plan. In January of 2004, I received a bill stating that I owed more than $100 due to overage charges on the 6816 phone. They had resumed service on that phone but did not place the two phones on the Family Time plan. I called T-Mobile and the problem was supposedly resolved and credits were supposedly issued, and I paid my $50.00 (my new monthly fee for the Family Time plan). In February, I received another bill stating that I still owed the $125 dollars for past overage charges. Plus I received a second bill for the new Family Time plan, which was incorrectly set up (again) which stated I owed over $125 dollars again. I called again and again the problem was supposedly resolved and the necessary credits were issued. In March I received another letter stating that I owed more than $300 for past due charges. Keep in mind now, that I pay my bills every month. Now, don't ask me how that amount suddenly jumped to more than $300. I called again, spoke to a manager named Lauren, and was assured that everything was taken care of. Last week, I received a phone call from Bay Area Collections telling me that I had been turned into collections by T-Mobile for charges in the amount of $385! Unbelievable!
I called again on March 23, 2004 and received no response. The person I spoke with argued with me about all of the previous information and said he couldn't provide any additional help because it had been turned into collections. I am completely fed up with this company, and I am cancelling my service with them. I am also considering getting a lawyer to sue them for punitive damages.