Outback Steakhouse Complaint - Over Billing And Justifying It
SAN DIEGO, CALIFORNIA -- Ate at Outback Mission Valley, San Diego, California today (April 1, 2009), and the joke was on me. Ordered the basic pasta off the value meal $9.99. There was a chicken add on option of 2.99 more. Asked, how much more for Salmon, was told just $1.00! I said, that seems too cheap, even if it is $3.00 (the price of the chicken) I am ok with this, however, if it is any more, I do not want the salmon. Instead, just bring me the basic pasta. --- When the bill arrived, I was charged for the basic pasta plus $14.99 for the Salmon!!! What happened to just a buck. I brought it to my servers attention, and was told that he rang it in this way to save me money. What???? This did not save me, he apologized and I was told he would correct it. He came back, and took $2.00 off the bill. I told him this does not make it right... he said any more and his manager needs to make the correction. His manager came by, only to tell me that it was my fault for ordering salmon, and that the correct price is an additional $14.99. Then he went on to say he would correct it just this once. He came back with a new bill, that took $7.49 off the bill, but it was still not correct. I paid the over priced bill, and decided to cross outback off the list of fair good value restaurants. I do not need to get upset, nor do I need an idiot manager to tell me what the price is, when his servers are ignorant and give out the wrong price. I told the manager to educate the server, but he felt the need to tell me his pricing.
In any event, Outback Mission Valley San Diego is over billing - a form of stealing. I over paid and am totally not happy, that is why I wrote this blog. I know that Outback lovers will continue to go there, so remember to check your bill, and when you are over billed, that is the price you pay for enjoying Outback. There is no value there, they will cheat you if they can - with a smile.