United Airlines Complaint - United Airlines Silver Wings Plus
Some ten years ago I purchased a Lifetime Silver Wings membership for my wife. She received a Lifetime membership card and packet of discount coupons which we used for two years. Then we received nothing more. Nevertheless, we continued to travel using the airline. My wife flew at least once a year to San Antonio, once to Denver and once to Mexico City. Last fall on returning home to Saginaw she stopped at the Chicago Red Carpet Lounge (where she also has a very rare Lifetime membership card). She asked about the Silver Wings program and was advised that it had been disbanded.
Since she had paid for a lifetime membership I contacted United and was eventually able to speak with someone at their SW desk. I insisted that since she had only received two years' benefits she was due a pro-rata refund. I was instructed to contact Customer Relations. I did so (and spoke with someone in India) and was told that any and all refunds had to come from SW. My efforts to work with SW were unsuccessful so I sued in local Small Claims court.
Notice of the suit was mailed to SW but they refused to pick up the notice. Fortunately I had exchanged several emails with SW and was able to prove that they knew of the suit. The judge ruled in my favor. I am awaiting their check.
My advise to anyone with a dispute is to sue. That's the only way you're going to get the airline's attention.