Best Buy Complaint - Best Buy Is The Worst!
CHEVY CHASE, MARYLAND -- This past week my computer has not been working properly. The computer turns on; however, the screen only appears half the time. Seeing that I purchased this laptop from Best Buy, it seemed fitting to take it back to this very establishment to have it repaired. I called ahead to ensure that I didn’t need an appointment to have it looked at and a team member of the Geek Squad assured me that I could come in and receive prompt attention. When I arrived to the store, I waited in line to see a member of the Geek Squad for about 15-20 minutes.
There were about 3 to 4 people behind the counter and 1 customer was being helped at this time. None of the employees were on the phone or assisting other customers, there were simply standing behind the counter chatting with one another. Finally, a young man asked me if I needed help. I then proceed to tell him how long I’ve had the computer and what is wrong with it. He doesn’t even open it and he cuts me off and says, “You need a new screen. It will cost about $700.” At this point, I didn’t feel that a new screen was necessary since it does display half the time.
Granted, I am not a computer expert, but given that this employee didn’t even looked at my computer, I was not overly confident in his suggestion. I tried to explain my story once more and again he cut me off and said, “It is either the screen or a graphic card, both are pretty expensive. Do you have a warranty?” I tell him that I am not sure and without skipping a beat, he shoved the computer back to me (still never having opened it) and told me to take to it customer service. Still a little hesitant, I complied and went to the customer service counter. I told the employee at the customer services counter that I needed to check on the warranty and he said that he can help and that all he needs is the credit card that I purchased my laptop with. I give him the credit card and after he looks for about 30 seconds to 1 minute he stops and just says, “Can’t find it”. I look at him waiting for him to offer me another solution but nothing is said. He simply hands me back my card.
I give it back to him and ask him to look again. He does and then after looking for another 30 seconds he claims that he needs to get a manager. At this point, I feel a little bit better and I think that this situation is going to get resolved. I was wrong. The manager claimed that he couldn’t find it either and hands me back the card. I ask them if there is another way to search for this and he told me no. I then asked, “what should I do?”. The manager proceeded to shrug his shoulders. At that point I left the store because it was obvious that my visit was worthless and a waste of time.
The employees at this store made me feel like a nuisance rather than a customer. I felt as if the employee at the Geek Squad desk was simply throwing a high estimate at me so that I would go away and it was obvious that he could not be bothered with helping me. I am also disturbed that this person seemed to have no working knowledge of the products that you sell and repair on property. The customer service was horrendous and I plan on never returning or making any purchases from this store or brand again. Save yourself the hassle – go somewhere else where they will show you a little respect and provide genuine assistance.