MetroPCS Complaint - Incompetence
I had two lines and decided that I wanted to disconnect one of the lines. I went to one of the authorized dealers and explained that to the representative. The representative told me the balance that I had to pay for the one line that I wanted to keep would be 37.91, and I payed it. A day later the line that I wanted to keep was also disconnected so I gave a call to the "call center". The agent that I spoke with then explained to me that the reason the line had been disconnected because I owed an additional 8.00 dollars and once that payment is made they would restore my service. Like an idiot I did, called them back, the second person that I spoke with told me no, you would actually have to pay an additional 5.00 to have the service restored, and again I payed the 5.00.
Now must I say that every time that I make these payments there is a 3.00 convenience fee. The third time I called I was given another figure that I had to pay and that representative was unable to tell me why. I do admit I became quite frustrated because at this point I starting to think this is their way of getting additional funds especially during these harsh economic times. The representatives that I spoke with could not add and subtract, one of them tried to convince me that 5 plus 8 is 11. This was by far the most horrible experience I have ever had in my life. Finally after calling the fourth time I was able to speak with someone that was able to help me, and it turned out I had actually over paid them, reducing the cost of my next bill.
Tried to contact the corporate office to no avail. I just hope that when the economy gets so bad and it will their asses go out of business. And a few words of advice make sure the people you hire can do simple mathematics, and not try to cheat the customers!