Chase Manhattan Bank Complaint - Beware! Chase Is Ripping Customers Off On Safe Deposit Boxes!
In 2007 I opened a medium-sized safe deposit box at my local Chase branch for an annual fee of $75. In 2009, my annual fee which is automatically debited from my savings account appeared on my March statement as $160.50 WITHOUT any notification from the bank before the fee was charged. Thinking the bank had mistakenly overcharged me, I called my Chase branch and asked that this charge be corrected. Before I can even take a breath after asking this question the bank manager on the phone RUDELY informed me that that was indeed the new fee and that Chase has a no-refund policy. When I proceeded to remind her that I was not informed by the Bank and that I did NOT receive any NOTIFICATION whatsoever about this drastic and OUTRAGEOUS increase in the annual safe deposit fee BEFORE it was charged to my account, the branch manager ADMITTED that no notification had been sent out and that the notification was simply the actual charge on my savings account statement...which she continued to repeat over and over is NON-refundable. So basically after expressing my OUTRAGE to this bank's practice of charging outrageous fees to customer accounts WITHOUT prior notification to the customer AND deliberately imposing a NO REFUNDS policy on these charges, I was in complete and total AWE at the criminal practices of this bank!!!
In fact, I found out from another personal banker at the bank in a phone conversation that my fee should not only be $75 but that I also qualified for a 20% discount because of my long-time excellent relationship with the bank and the fact that I had over $15K in my savings account. When I challenged the branch manager with this information indicating that not only was I overcharged over DOUBLE the $75 fee which I should be paying annually, but that actually according to one of her employees at the bank I actually qualify for a 20%, the bank manager was turned bright red in anger and raised her voice at me and proceeded to YELL and SCREAM at me. At this point I was genuinely frightened and walked out of the bank and called 911 to request police officer presence at the bank since all I wanted at that point was to completely close all my accounts, take all my money and get the heck out of there in peace. The police arrived heard my story and escorted me back into the bank to close out my accounts, get my money and peacefully leave. COMPLETELY OUTRAGEOUS!!!! We have all heard of bank robberies but I think what I experienced was a REVERSE BANK ROBBERY!!!
Where is the accountability for these criminal bank practices?????? CHASE CANNOT BE TRUSTED WITH ANYONE'S MONEY EVEN THE MOST LOYAL AND LONG-TIME GREAT CUSTOMERS LIKE MYSELF!!! PLEASE REMOVE ALL YOUR FUNDS FROM CHASE UNLESS YOU DON'T MIND IF YOUR BANK RIPS YOU OFF, FAILS TO NOTIFY YOU THAT THEY'RE ABOUT TO CHARGE OUTRAGEOUS FEES WHICH YOU NEVER AGREED TO, AND THEN IN THE END STRICTLY ADHERES TO THEIR NO-REFUND POLICIES WHEN YOU CHALLENGE THE UNLAWFUL FEE DEDUCTIONS FROM YOUR ACCOUNTS. THIS IS OUTRAGEOUS. EVERYONE IN MY FAMILY HAS CLOSED ALL ACCOUNTS WITH CHASE AND TRANSFERRED ALL THEIR BANKING BUSINESS TO OTHER BANKS SINCE I HAVE HAD THIS EXPERIENCE AND EVERYDAY I TRY TO SPREAD THE WORD TO MY FRIENDS AND COLLEAGUES TO NOT TRUST THIS HORRIBLE BANK. I have written 7 letters and sent them to the Chase Corporation about this horrible experience WITHOUT any return letter or any acknowledgment of my grievance. I also reported this incident to the US Treasury Dept Office of the Comptroller of the Currency, which deals with national banks like Chase, and they have notified me that they are investigating Chase regarding this and other similar complaints they have received from former Chase customers.
DO YOURSELF A FAVOR AND DO NOT TRUST YOUR MONEY AND YOUR BANKING NEEDS WITH CHASE BANK...EVEN FOR THE BEST MOST LOYAL CUSTOMERS THEY WILL STEAL YOUR MONEY RIGHT UNDER YOUR NOSE AS THEY DID TO ME!!!! TO HELL WITH THEM...