JP Morgan Chase Credit Card Complaint - Rip Off - Chase Credit Card (formerly WAMU Credit Card)

Review by cc33 on 2009-04-02
33444, FLORIDA -- I went to pay my bill online (two calendar days before payment is due). I have been doing all my bill paying online for about 3 years now with no problems from any company...till tonight. I was not able to log in. I had to call the 800 number. The customer service representative I spoke to informed me that since the takeover of WAMU from JPMORGAN CHASE in order to make a payment "so close" to the due date I would have to do it by phone. I could not pay online. OK. Fine. Then I am informed that to make my payment two days early, over the phone, it is a $14.95 charge!!!! WHAT??? I have to pay you people to pay my bill? Early????? Have they lost there minds? I'm disgusted that working two jobs, and making big sacrifices to pay my bills on time gets me nothing from this company. I would love to take further action - that should not be legal.

How can they justify taking $14.95 from me to pay a bill two days early? I must be illegal. I am going to talk to an attorney friend... I'm in shock.
Comments:3 Replies - Latest reply on 2010-01-21
Posted by goduke on 2009-04-03:
I think the rep you spoke to was in error. The WAMU folks had to recreate their account at the Chase site. Once done, you can authorize a payment any banking day. I have a chase card and do it all the time.
Posted by grandma005 on 2009-04-04:
Pay your bill from your Bank's bill pay service. Don't let credit cards know your Banking information.
Posted by markanizer on 2010-01-21:
Yes there is a charge to pay by phone but you should also be able to pay online without any charge. Two days is cutting it awful close. I try to pay a month in advance.

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