Geico Corporation Complaint - Don't Trust Geico On-Line Payment System
I paid on-line my Geico monthly payment. I cleaned out car and tossed the insurance slip into trash by mistake. Went on line to print out another. However, could not sign in, Geico saying my insurance had been cancelled for over a week for non-payment. Now I have been doing this for years and know I hit the pay now button and saw that I had but one payment remaining. At the beginning of my payment session I had two. Didn't matter, Geico did not record the payment. I was reported to DMV for having no insurance and now have to pay a penalty for no insurance of $7 per day for each car (2) for over a week. Geico asked if I wrote down the verification number. I had not. I made th mistake of trusting Geico's on-line system. I did some googling and found out this happens to a lot of people using Geico's on line system. In the end, Geico has no compassion. When asked what they could do I was treated like a bum, like a person on their hook. (Much different then when they originally signed me up when I was treated nicely.) They knew I needed to renew on the spot and so that's what I did to get to work. I am WITHOUT A DOUBT changing to another insurance company asap. I'll pay more money, I do not care.
In the end what good is Geico if you pay them and find you don't have insurance anyway? What would have happened if I had been in an accident?! Not to mention the fine from DMV. Really disgusted.