Rent Max Car Rental Miami, Florida Complaint - Don't Rent At Rent Max Miami, FL
MIAMI, FLORIDA -- This company is unsatisfactory and totally irresponsible. The car we rented was old, over 60 thousand miles, dirty, it had an engine noise, old tires (hardly any thread left), bad windshield wipers, old radio (cassette player), bad speakers, No water to clean the windshield because the water sprayers were broken, one tire kept losing air pressure and the other one was flat. When I called for service they told me they didn't have any service outside of Miami, to just buy Fix-a-flat, and that they would reimbursed me. I had to put air on the tires 4 times, drive around to find a store to buy the fix-a-flat, got myself all dirty, not to mention the inconvenience and hassle to do this and drive around worry about the car tires, and the car breaking down.
To top it all, the car displayed "Low Oil Pressure" while we were on our way down from Orlando to Miami. When I arrived to drop the car off, the mechanic was the only person there to receive the car; they had already charged my credit card, and he didn't even know about the refund. I had to wait for him to call the owner to get his approval for the mechanic to reimburse me the money. I had to settle with a dollar less, because the mechanic didn't have enough cash on him, and forget about the $3.00 I spent putting air on the tires because I didn't have a receipt (Air machines don't give receipts). While chatting with the mechanic, he himself was surprised that particular car made it to Orlando and back.
He said that all the cars there are old, and that only two (a Nissan Altima, and a Corolla) were good cars. He also said, he was fed up that they left him responsible for receiving the cars because he had to put up with the customers complaints. I bet they are plenty of them! I am a local, and also been to Orlando many times before, so taking care of this wasn't as troublesome as it was, but if this happens to a tourist, I can only imagine how bad their experience will be!
Please, DO NOT use Rent Max ever again! Elder Rios