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Dick's Sporting Goods, Inc. Complaint - Don't Waste Your Time Shopping Here - Mossberg 12 ga. Shotgun
Mossberg 12 ga. Shotgun - Complaint
CUMMING, GEORGIA -- I decided to purchase a shotgun at Dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store policy. He came back and said the computer system was down and that it would take a couple days and he or someone from the store would call me when the background check was approved. I waited Two weeks then gave up. during this time I purchased another gun at a local gun store in my town. ( it took 5 minutes and no background check, since I have a carry permit).
I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer.
I purchase a gun last year at Walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total.
Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga.
Glad I'm not an investor in this company!
I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer.
I purchase a gun last year at Walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total.
Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga.
Glad I'm not an investor in this company!
Comments:
Posted by madconsumer on 2009-04-04:
"Apparently Dicks doesn't care about selling guns at all."
aparently, they follow state laws. why such a hurry to buy a shot gun?
aparently, they follow state laws. why such a hurry to buy a shot gun?
Posted by jktshff1 on 2009-04-04:
Gun purchasing is like a hardware store. It's always better to use a "local" dealer. Little more money, maybe, but better service.
Nope mad, not state laws Georgia has only 2 laws (and those have to do with "straw" purchasing and furnishing a handgun to a minor) that regulate the purchasing of firearms. All other purchasing laws come from Federal law.
Nope mad, not state laws Georgia has only 2 laws (and those have to do with "straw" purchasing and furnishing a handgun to a minor) that regulate the purchasing of firearms. All other purchasing laws come from Federal law.
Posted by blaze2200 on 2009-04-04:
reply to madconsumer
Im not in a hurry to buy a shotgun. If you read my post it said I was willing to wait, And Its not a state law!
Know your facts before you post.
Im not in a hurry to buy a shotgun. If you read my post it said I was willing to wait, And Its not a state law!
Know your facts before you post.
Posted by JohnInSoCal on 2009-04-04:
Blaze, don't take it personally. Some people on this site have a holyer (sp) than thou attitude. I do not know the in's and out's of buying a gun (because I do not have the need for one) but the customer service you received wasn't what it should have been. Did you contact the management at the store or their corporate office? I am curious to know what the explanation was or if they even had one.
Posted by DebtorBasher on 2009-04-04:
I can understand your frustration...however, anything could happen with a person between the time they get a permit and the time they buy a gun. Though you have nothing to hide, it's best for them to be safe than sorry. I don't know how long a permit is good for, if it expires or if it's a one time thing...but I can't see where a background check would be of any harm...maybe a bit inconvenience, but I can understand the need for them.
As for the clerk, yes, he should have been more professional.
As for the clerk, yes, he should have been more professional.
Posted by knowitall2 on 2009-04-04:
blaze, it does sound like a case of people not caring too much about their job, or even the ability to do their job. I would definitely pursue an answer, like John suggested. Good luck.
Posted by BokiBean on 2009-04-04:
Dick's just dropped the ball. How hard would it be to plug in background checks and get back to the customer after the computer came up?
Posted by C2O on 2009-04-04:
Many yrs ago I knew this guy who came home in the middle of the afternoon to find his wife entertaining a male friend. They didn't hear him come in. He left, drove down to the hardware store and bought a gun, then went home and broke up the party.
I can understand the need for a waiting period.
I can understand the need for a waiting period.
Posted by JohnInSoCal on 2009-04-04:
Believe me, I understand the need for a waiting period. I'm a little confused though. (what else is new?) If a person already has a permit for a gun then they still have to go through the waiting period?
Posted by DebtorBasher on 2009-04-04:
Why not John, they could have commited a crime that would prevent them from buying a gun after they got the permit. That's why I asked if a permit expires or if one permit allows a person to purchase a gun forever.
Posted by JohnInSoCal on 2009-04-04:
DB, permits of any type generally do have an experation date and are valid until that date or revoked. Thats why I asked. Pulling permit information in a computer and validating it should not take a long time.
Posted by DebtorBasher on 2009-04-04:
Thanks for answering John..but what if someone gets a permit 3 months ago, then commited a crime two months ago. That would show up on a background check which wouldn't have on the first one that got them to permit.
Posted by C2O on 2009-04-04:
See up there at the top of the review where 'Dicks' is highlighted in blue?
I'm scared to click on it...
I'm scared to click on it...
Posted by DebtorBasher on 2009-04-04:
LOL...I'LL DO IT!
Posted by DebtorBasher on 2009-04-04:
Ahhhhh ... gosh... darn! It only "brought up" other reviews on the store.
Posted by C2O on 2009-04-04:
Whew! I wasn't sure what would pop up.
Posted by DebtorBasher on 2009-04-04:
Now you owe me one!
Posted by JohnInSoCal on 2009-04-04:
DB, the permit would then be revoked. When a person has "entered into the justic system" because of a crime, it s reported to all agencies. I have a hard time believing that a permit would not be revoked and be left in good standing. Pull up the permit (make sure it is still valid)and then provide the customer with the desired product. There are a lot of "what ifs" in this post. What if Dicks did the right thing and provided good customer service which is what this review is suppose to be about.
Posted by DebtorBasher on 2009-04-04:
Ok Gotcha John! Thanks!
Posted by blaze2200 on 2009-04-04:
This post wasn't supposed to be a debate about gun rights.
It was to inform the public that Dicks dropped the ball five times.
1st with their store policy
2nd They never called as they said they would
3rd apparently they never did the background check
4th The attitude of the clerk I talked with on my second visit
5th is shredding the paper work.
This store is in the state of Georgia,So there is no waiting period, which makes that debate irrelevant.
I knew I could go anywhere else and buy a gun that day, but it was a good price. so I went along with their background check and waited.
I just believe they are hurting themselves, with this store police of doing a background check on people that already have been through one. People don't like to wait if they don't have to.
And also they really need some better motivated people with better attitudes, who can follow through and get the job done .
It was to inform the public that Dicks dropped the ball five times.
1st with their store policy
2nd They never called as they said they would
3rd apparently they never did the background check
4th The attitude of the clerk I talked with on my second visit
5th is shredding the paper work.
This store is in the state of Georgia,So there is no waiting period, which makes that debate irrelevant.
I knew I could go anywhere else and buy a gun that day, but it was a good price. so I went along with their background check and waited.
I just believe they are hurting themselves, with this store police of doing a background check on people that already have been through one. People don't like to wait if they don't have to.
And also they really need some better motivated people with better attitudes, who can follow through and get the job done .
Posted by RestaurantGuy on 2009-04-04:
My question is why waste your time going back to Dick's in the first place if you had already bought your shotgun somewhere else. I wouldn't waste my time driving back to the store to ask them about the status of a background check when it didn't matter to me as I had already bought the gun. But then again I would NEVER buy a shotgun. I am a 9MM guy myself. More accurate than a spread shot and I wouldn't buy it at a national sporting goods store just for the reason you posted.. bad service. Give me the local guy anyday
Posted by DebtorBasher on 2009-04-04:
I would never buy a shotgun either...I've got my Evil Eye and it never misses it's target! LOL!
Posted by RestaurantGuy on 2009-04-04:
DB I will put my 9mm against your Evil Eye... I think I have about a 20% chance of winning that one.. ok maybe a 10% chance but tonight I'm feeling lucky! LOL
Posted by DebtorBasher on 2009-04-04:
LOL! 10% huh? I like a man with confidence!!!
Posted by RestaurantGuy on 2009-04-04:
It's the Crown Royal talking.... as I said you feel lucky tonight... well do ya... cuz I am now 12% sure LOL
Posted by DebtorBasher on 2009-04-04:
You said YOU felt lucky tonight.
Posted by jktshff1 on 2009-04-05:
Blaze, yours is a valid complaint. I have a couple of dealers I work with locally. I have never even looked at the guns at any of the large retailers.
As for the laws, guys, most states have their own sets of laws
here is a link: http://www.nraila.org/GunLaws/#?st=TN
I would strongly suggest that you check out where your state stands.
As for the laws, guys, most states have their own sets of laws
here is a link: http://www.nraila.org/GunLaws/#?st=TN
I would strongly suggest that you check out where your state stands.
Posted by DebtorBasher on 2009-04-05:
Your Fourth Star is just around the corner, JKT!
Posted by C2O on 2009-04-05:
Rumor in the forums is that stars are meaningless DB.
Posted by DebtorBasher on 2009-04-05:
To those who got theirs by cheating, yes they are meaningless....for those of US who got them honestly, they do mean something. We know who they are.
Posted by C2O on 2009-04-05:
Who is 'we'? Who is 'they'? Who the heck am I?
Posted by blaze2200 on 2009-04-05:
response to RestaurantGuy
My post doesn't say I have already bought a shotgun.
A few of you should really learn to read and understand what you are reading,before you start jumping to conclusions and responding to a post
My post doesn't say I have already bought a shotgun.
A few of you should really learn to read and understand what you are reading,before you start jumping to conclusions and responding to a post
Posted by jktshff1 on 2009-04-05:
response to blaze, by reading your post, the average person would reasonably guess that you had purchased a shotgun at a different location.
You need to learn to post a clear and concise statement before you go ranting about what people need to learn and understand. Maybe if you had been clearer in the post, the misunderstanding wouldn't have taken place.
You need to learn to post a clear and concise statement before you go ranting about what people need to learn and understand. Maybe if you had been clearer in the post, the misunderstanding wouldn't have taken place.
Posted by knowitall2 on 2009-04-05:
I thought the post WAS clear and concise. He said he went to another store and bought a gun--not a shotgun. Why do people always try to cut down the OP's? I don't get it. Assumptions seem to be the name of the game as I see it.
Posted by jktshff1 on 2009-04-06:
kia you notice I did compliment the op in a previous reply, but the comment, "A few of you should really learn to read and understand what you are reading,before you start jumping to conclusions and responding to a post" by the op was not necessary.
Posted by knowitall2 on 2009-04-06:
jkt, I notice that many of the "regulars" on this site make statements that are not necessary. You certainly cannot deny that. If someone posts a complaint and someone reads something into it, then I "guess" that's the reader's fault, not the poster's. I thik the op made a valid point in his statement. I know mine won't be the popular answer, but, hey, I am just being honest.
Posted by JohnInSoCal on 2009-04-06:
KIA is right. The topic went off course onto speculation about permits, gun laws, etc. I'm guilty of having done that as well, but this one went way off course. The topic was to have been about bad customer service from Dicks. I think the OP has a valid complaint.
Posted by Ghost of Doc J on 2009-04-06:
This was a very helpful review. The OP should contact the retailer's corporate office to determine if the delay was due to staff incompetence, equipment failure, or some other factor. Dick's is 100% free to implement whatever policy they like on selling guns, ball bats, or snorkels. Consumers are equally free to shop elsewhere if they disagree with those policies. (VH)
Posted by jktshff1 on 2009-04-06:
Wait guys, I AGREED that the post was a good post "Blaze, yours is a valid complaint" and still do. The permit & gun laws were brought up because of the questions regarding the waiting period, and were valid questions from someone who doesn't know the laws regarding gun sales.
The link I gave provided those people an opportunity to educate themselves about their particular state laws, which is relevant to the post.
This site is partially about educating people and answering questions about various issues that come up.
The link I gave provided those people an opportunity to educate themselves about their particular state laws, which is relevant to the post.
This site is partially about educating people and answering questions about various issues that come up.
Posted by Ghost of Doc J on 2009-04-06:
Well said, jkt. It was a 'teaching moment' and your response was appropriate. There is also a wealth of general firearms law, CCW, purchase laws, etc. info at concealedcarry.org They also have a lot of good links for training, etc.
Posted by knowitall2 on 2009-04-06:
jkt, I was not questioning any helpful info you gave out. That was never brought into question.
Posted by jktshff1 on 2009-04-06:
no problem
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