Vonage Complaint - Talk About A Shady Company...
SEATTLE, WASHINGTON -- I signed up with Vonage after a sales person told me it would work with my DSL connection. I had my original phone number transferred to Vonage. Even before Vonage had my Qwest phone service disconnected, the line was sketchy at best. Constant cut outs, etc. Once my original phone service was disconnected, my internet was unavailable; thus, no phone either. I called to cancel my Vonage service and they tried to bill me a $45 cancellation fee!! I was supposed to be refunded my original $29 sign up. I have signed back on with Qwest, but Vonage is holding my original phone number (which I've had for 16 years) hostage. They sent me an email saying the number would be released when my "outstanding fees" are paid. I thought they were supposed to refund my money, not take more!!
To add insult to injury, Netzero, my internet provider said I need to cancel my service and pay a $25 restart fee for my new number, plus send in my modem for a new one. This is the worst experience I have ever had with a company. How they stay in business, I have no idea.