EBay Complaint - Auction, Bid Item Canceled But Not The Transaction
I BID ON AND PAID FOR ITEM 170308484732 - The Sopranos - The Complete Series (2008, DVD).
EBAY SENT ME AN EMAIL: MC015 TKO NOTICE: eBay Auction(s) Canceled We removed the listing and canceled your bid because it appears that the seller's account was used by someone without the seller's permission.
THE NOTICE STATED: If you have already paid for this item but haven't received it, you need to act quickly to get your money back.
I CONTACTED PAY PAL AND FILED A CLAIM FOLLOWING THE INSTRUCTIONS IN THE CANCELLATION NOTICE.
I thought when eBay canceled my bid they meant canceled, my mistake. I BID ON ANOTHER DVD FROM ANOTHER SELLER.
THE SELLER WHO’S ITEM WAS CANCELED AND REMOVED FROM THE AUCTION SHIPPED THE DVDS.
THE SELLER IS IN THE UK AND DID NOT RESPOND TO MY MESSAGE OR EMAIL REQUESTING A RETURN.
PAY PAL CLOSED THE CLAIM STATING THE SELLER HAD PROOF OF DELIVERY. When eBay cancelled the auction and suspended the seller for illegal use of another person’s account I thought I would be protected by pay pal. Wrong NOW I HAVE PAID FOR AND RECEIVED TWO (2) OF THE SAME DVD SETS. THANKS EBAY.
Ebay should include in their cancellation notice a statement saying “ Although the auction, item and bid have been canceled the transaction may not be canceled.” We suggest you not purchase a like item until your money is refunded if it gets refunded..
I HAVE EXHAUSTED ALL THE HELP OR NO HELP AVENUES OF PAY PAL AND EBAY.
HOPEFULLY THIS POSTING WILL PREVENT OTHERS FROM EN CURING THE SAME PROBLEM.