Quality Auto Complaint - Appalling Customer Treatment at Quality Auto of Spring Lake Park, MN
SPRING LAKE PARK, MINNESOTA -- Quality Auto of Spring Lake Park will never get my business. I called and spoke to the owner [snip] one day about a 2005 Hyundai Sonata that he described as being in "excellent" condition. He said he needed to let me go before I got all of the info I was looking for and that he would get back to me.
He hadn't called me back by the following day so I called again and spoke to a salesman who described the vehicle as being in "good" or "very good" condition. I asked him to provide more of a description regarding the condition of the vehicle's interior and exterior and to be more specific about any scratches or dings or imperfections as there is a big difference between a vehicle in good condition and a vehicle in excellent condition, especially when it comes to the blue book value. Plus I live 130 miles away from the car lot and wanted all the info I could get before driving the distance to take a look at it.
He replied that it was a used car so of course it had been driven and sat in. I asked him to be more specific and he said he couldn't possibly answer my impossible questions. He was rude and condescending in tone and I asked him to please let me speak to someone else. He refused and when I insisted on speaking to someone else he refused again.
I hung up and called back and left a message for the owner letting him know about my treatment and asking him to please give me the info I had still not been given. He did not call me back. I don't know if the fact that I'm a woman played a role in my treatment or not, but I would never recommend Quality Auto to ANYBODY.