Sears Complaint - Installation Subcontractors Rip You Off
GLENDALE, CALIFORNIA -- I bought a dishwasher at Sears and agreed to the $150 installation charge to be done by their subcontractor. Now in my house, appliance unboxed and ready to be put in, the installer told me there would be an ADDITIONAL $150 for parts. If I didn't agree, he would have walked out, so I paid with my American Express card and intended to dispute the charge immediately after he left. AMEX is very good about protecting you in these cases.
To back up my case I subsequently priced out and documented the parts the installer used which amounted to about $25 at a local retail hardware store. An example - rip off installer wanted to charge me $75 for a water line which only costs $8 in the store.
I complained to Sears, but they were not very helpful, and I know they are still using this installer here in Glendale, CA.
Though I will likely shop at Sears again for appliances, I will never EVER use their installer.