MSC Orchestra - Ft. Lauderdale Complaint - Do Not Sail MSC Orchestra
FT. LAUDERDALE, FLORIDA -- This was the worst cruise I have ever been on. This ship offers for kids to sail free, yet there are very few programs for children and when my children did go, they cried and refused to go back. The staff was rude and yelled at all of the children a lot - probably because the staff doesn't speak English. This ships sails out of America and has mostly American passengers, yet the staff barely speak or understand English, making any requests extremely difficult. And, you had to request what you wanted because it certainly wasn't going to be offered to you - the customer service was the worst I have ever experienced. The entertainment was awful and very limited. The food was also terrible. There was very little variety and it wasn't tasty. The only compliment I can give is to the wait staff. My friends who I was cruising with had a wonderful room steward, but mine was never present.
My room went 2 days without having the bed made and I never saw him/her. There was absolutely nothing for my 12 y/o to do. If he didn't go w/ the adults he had to sit in the room. If it weren't for the ports the trip would have been horrible. I cannot reiterate enough how rude and nasty the staff was.