BMW of Sterling Complaint - BMW of Sterling Service Dept. is terrible. They've screwed me three times now.
STERLING, VIRGINIA -- 1.) I took my BMW 325i back a week after I purchased it with very loud road noise. The service manager claimed it was caused by the Bridgestone run-flat tires and that all run-flats make more noise than conventional tires so there is nothing he can do. The tire noise progressively got worse until 20,000 miles when I found out that BMW and Bridgestone offer a "voluntary" recall I my particular make and size tire. Since the recall was voluntary they did not notify me even though I had already complained. The recall offered customers with less than 10,000 miles 4 new tires, customers with less than 20,000 miles received 2 new tires. Since I was already over 20,000 I got nothing.
2.) BMW recommends oil changes every year or about 15,000 miles depending on the oil monitor and driving habits. I took the car in for an oil change because it had been over 1 year since the last change. The service representative argued that the oil monitor claimed I could go another 2,000 miles before a change. After reminding him that it's BMWs policy to change the oil at least once a year or when the oil monitor mileage expires, he finally agreed to change the oil. When I got the car back the with the oil monitor reset, the computer now claimed that my next oil change would not be for 2 years instead of their service policy of 1 year.
3.) I took the car in because the brake pedal was hard to press down after the car had been sitting idle for 8 or more hours. This made it difficult to start the car since the brake needs to be pressed before pressing the starter button. After they claimed they could not find a problem, I researched it on the internet and found several customers with the same complaint along with a BMW service bulletin stating what part # to replace. I went back and showed them the service bulletin and then they replaced the part. That fixed the problem for a couple months but now it's broke again and I just can't stand going back to argue with those crooks.