Comcast Corporation Complaint - Comcast Service - Cable Service
SANTA CLARA, CALIFORNIA -- I have waited for almost one year for some service and then I finally decided I have had enough and wanted my credit for partial service of a digital box that has not worked since last year and tried to get them here on three separate occasions and they never showed and tried to tell me they did when I waited for two days the first time last year and then gave up for awhile due the stress and time involved with them and tried again after returning from NY in February 2009 and they wanted me to bring the box to them but I did not and they said they would not credit me till the box was working. But how the hell is the box going to work if they don't come fix it. I guess they thought that was all I had to do was wait for them and they may show up up between 10am in 2008 till whenever they found my house in 2009 or later and as long as I wasn't sitting on their run around line for at least up to 4 hours a day then they could just chuck that customers problem that they clearly did not complete.
I wonder where those files go. To the unfinished heap of customers that pay for service they do not receive or may receive sometimes but as long as they pay they are customers. Doesn't mean the service has to be working !!I told them to turn off my service now and they still have not but we will for sure get billed again and again because they have no record of a problem anywhere because those records are sealed or what.
Convenience is there motto as they conveniently have no record of your problem when it is time for them credit you for a service not rendered and I am taking much further action because as they record you I have done in return legally because I told them as they tell you. But why is it that when you ask them to replay that tape they say what tape. We do not have taped calls. They are so shady and trained to be that way I suppose. I love it when you ask for a supervisor they give you a voice mail and and you never get a return call either.
These people work out of a call center and the Comcast owner probobly live in Saudi Arabia or somewhere else I can only guess because I am still looking for the owners.