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Bumble Bee Foods, LLC Informative - They Respond To Consumers' Communications

Review by Ponie on 2009-04-06
In the past whenever I’ve read a complaint about a can of watery or highly shredded tuna, my response has been to purchase Bumble Bee Solid White Albacore tuna. Although a bit more expensive, it’s a saving in the long run because there is no waste. It’s a brand I’ve sworn by, up until about six weeks ago.

In an effort to display my culinary prowess(?), I assembled the ingredients for my own version of tuna casserole. Tuna, macaroni, cream of mushroom soup, frozen green peas, etc. Fortunately, I had on hand a 4-pk. of Bumble Bee tuna. It took opening three cans before I had enough tuna chunks to make a two-quart casserole.

To advise them of my disappointment, I went to Bumble Bee’s website and sent them an email relating my experience. I supplied the codes stamped on the cans. I didn’t threaten to swear off their product for life, merely stated what occurred.

Saturday I received a mailed response. Part of the letter reads: “A special filling machine cuts a measured section of fish…Fish that have a slightly softer texture…break up more easily…which can affect the appearance…"

Enclosed were four coupons for one free can each of the product, as well as two 25¢ off per can coupons. Even though I have one can left from my original purchase, they completely replaced the 4-pk.

I received an education on how tuna is packed/canned. I’ll also continue to suggest others who have a problem with the cheaper canned tuna to switch to Bumble Bee brand.
Comments:12 Replies - Latest reply on 2009-04-19
Posted by Anonymous on 2009-04-06:
The show 'Good Eats' has an episode about canned vs pouch tuna, and why the texture and taste is different.
It's nice to hear that you got a response from Bumble Bee!

Posted by Anonymous on 2009-04-06:
good work Ponie
Posted by Ponie on 2009-04-06:
Miss M, I like that guy Alton Brown. Especially some of his 'complicated' issues--like boiling an egg. That's about my speed in cooking. :)
Posted by jktshff1 on 2009-04-06:
Thanks Ponie, just shows that honey gets more flies than lemons!!lol
Posted by Ponie on 2009-04-06:
yeah--jkt. In this case the honey got the tuna. :) As far as I'm concerned, the letter of explanation was enough to satisfy my reason for contact. Those coupons were icing on the cake. Now, off to Proctor & Gamble to send a *real* complaint. LOL
Posted by Anonymous on 2009-04-06:
It's the absence of dolphin. They made that other stuff up.
Posted by Anonymous on 2009-04-06:
That's my recipe for tuna casserole too! I love Cream of Mushroom or Cream of Chicken. It's a good base for a lot of dishes.
Posted by Starlord on 2009-04-07:
I have been a fan of Alton's for a long time now. I noticed when I saw his new Welch's grape juice commercial that he must be having a growing spurt, as it looks like he is growing through his hair. Also, that mole or whatever on his cheek looks like he should go see a doctor. Sen. McCain had a similar place on his cheek, and it turned out to be skin cancer, if I remember right.
Posted by Ponie on 2009-04-08:
C2O, I always thought it was the sharks. Shows what I (don't) know!

littleyaya, great cooks think alike, right? I remember my Mom making this stuff when I was a kid. Comfort food. She'd substitute mayo or Miracle Whip for the soup in this recipe to make a cold tuna/macaroni salad. Sometimes if it was available, she'd toss in cubes of pretend American cheese and diced red peppers in the latter. Even though Catholics have been permitted to eat meat on Fridays for years, she still stuck to the old ways.

Starlord, should we now add MD beside your name in addition to LE? :) Yeah, Alton seems to be suffering from the disease that afflicts many human males--shiny noggin.
Posted by Tess143 on 2009-04-19:
I can't believe I found this. I'm sitting at my kitchen table with one of the two opened cans of Bumble Bee Solikd Albacore Tuna in Water. Boy, was I disappointed today when I opened these up. There was a time when SOLID meant SOLID. Now Solid means SOUPY!! There was not one ounce of solid in either can. The can's were overloaded with water, which never used to be. The tuna was shredded and mushy. Now I'm stumped as to which brand to purchase that will actually provide in the can what the label states!! Very, very unhappy with this product.
Posted by BokiBean on 2009-04-19:
Well done, Ponie! VH
Posted by Ponie on 2009-04-19:
Tess, I'll still stick with the Bumble Bee. I picked up two cans this past week. Opened only one so far and it was just the way it used to be. Although a little more expensive, it's worth it (to me) in the long run. I have noticed though that what was the 6 oz. can is now a 5 oz. can. Not just this brand. It was most brands I saw when out shopping. I guess the 6 oz. can has gone the way of the ½ gallon cartons of ice cream.

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