Bumble Bee Foods, LLC Informative - They Respond To Consumers' Communications
In the past whenever I’ve read a complaint about a can of watery or highly shredded tuna, my response has been to purchase Bumble Bee Solid White Albacore tuna. Although a bit more expensive, it’s a saving in the long run because there is no waste. It’s a brand I’ve sworn by, up until about six weeks ago.
In an effort to display my culinary prowess(?), I assembled the ingredients for my own version of tuna casserole. Tuna, macaroni, cream of mushroom soup, frozen green peas, etc. Fortunately, I had on hand a 4-pk. of Bumble Bee tuna. It took opening three cans before I had enough tuna chunks to make a two-quart casserole.
To advise them of my disappointment, I went to Bumble Bee’s website and sent them an email relating my experience. I supplied the codes stamped on the cans. I didn’t threaten to swear off their product for life, merely stated what occurred.
Saturday I received a mailed response. Part of the letter reads: “A special filling machine cuts a measured section of fish…Fish that have a slightly softer texture…break up more easily…which can affect the appearance…"
Enclosed were four coupons for one free can each of the product, as well as two 25¢ off per can coupons. Even though I have one can left from my original purchase, they completely replaced the 4-pk.
I received an education on how tuna is packed/canned. I’ll also continue to suggest others who have a problem with the cheaper canned tuna to switch to Bumble Bee brand.