eBay Complaint - Putting the customer first
Recently I won an auction for a $12,500 item. The seller refused to honor the deal saying there had been a mistake. I complained.
Susan Strong from ebay Motors called me and acknowledged that there had been a bug in ebay software that listed the ‘buy it now’ price incorrectly. She wanted me to withdraw my complaint.
I suggested that ebay had damaged both the seller and the buyer and a responsible company that cared about customer service would step in and make up the difference, especially since it was an acknowledged flaw in the auction software.
She wanted to argue a bit and I suggested that she discuss it with her management. She hung up – exceptionally rude behavior in my opinion
ebay management should hear this story – especially since the corporate response flies in the face of their mission statement and the statements of the president.